General Terms and Conditions

Access to the Company’s Services requires the Customer to hold a registered account with the Company.

To register, the Customer must complete the registration form by supplying a valid email address and a password satisfying the Company’s security criteria. On submission, a verification code will be sent to the registered email address. Once verified, the account will be activated without further action being required.

By accessing the Website and using the Services, the Customer agrees that all charges and financial obligations arising under these GTCs will be denominated and payable in Euro (EUR).

The price for each Service will be as displayed on the Website at the time of purchase.

Where the conditions described in these GTCs apply, or where refunds are otherwise required under applicable law, the Customer may be entitled to receive a full or partial refund depending on the circumstances.

The Website and Services contain materials — including software, written content, graphics, imagery, and instructional resources — which are either owned by the Company or made available to it under licence. These materials are protected by intellectual property law across multiple jurisdictions, and any unauthorised use may constitute copyright infringement, trade mark infringement, or violation of other applicable legal protections.

The Company holds copyright in the selection, compilation, and presentation of content on the Website. Access to the Website confers no rights in such content. Any reproduction, adaptation, distribution, sublicensing, or commercial exploitation of that content is prohibited without the Company’s prior written consent. The removal of any proprietary notices or copyright markings, and the publication of content on other websites or within networked environments, is equally prohibited.

A breach of these provisions will result in automatic revocation of the Customer’s right to access the relevant content, and the Customer will be required to delete all copies in their possession or control without delay.

All trade marks, trade names, and logos appearing on the Website or within the Services — whether registered or unregistered — are the exclusive property of the Company (“Company Trade Marks”). Any third-party marks that may appear are the property of their respective owners (“Third-Party Trade Marks”). No right or licence to use any such marks is conferred absent the Company’s express prior written authorisation. Any goodwill arising from use of the Company’s Trade Marks shall accrue solely to the Company.

The Website and Services are protected by trade dress rights and unfair competition laws. No content may be reproduced, copied, or imitated without specific written authorisation obtained in advance for each intended use.

The Company does not accept liability for any third-party content or user-generated material that appears on or through the Website or Services, including any errors, omissions, or losses arising from reliance upon it.

Whilst the Company does not actively pre-screen third-party content, the Company and its authorised representatives retain the right to review, restrict, remove, or block any content accessible through the Website or Services that violates these GTCs or is otherwise considered objectionable.

Customers are solely responsible for assessing and bearing the risks associated with third-party content, including its accuracy, completeness, or suitability for any specific purpose.

The Company has no control over services and technical solutions supplied by third-party providers. The Customer therefore agrees to release the Company from any liability for losses or damages resulting from disruptions, failures, or interruptions caused by a third-party provider’s failure to meet its obligations to the Company, to the full extent permitted by law.

The Company reserves the exclusive right, at its sole discretion, to suspend, alter, or terminate any arrangement with a third-party provider where that provider is found to be in breach of the Company’s agreements or policies, or where the provider poses reputational or operational risk to the Company. The Company retains sole authority to make that determination.

Because third-party content is not generated by the Company and is not subject to pre-vetting, the Company has no control over it. The Customer accordingly releases the Company from all liability in connection with third-party content, including any errors, omissions, or losses arising from its use, to the fullest extent permitted by law.

The Company reserves the right at its discretion to remove, restrict, or disable access to any third-party content found to be in breach of these GTCs, with the Company retaining final authority over such determinations.

Both parties are committed to maintaining appropriate cybersecurity practices and agree to take all commercially reasonable precautions to guard against data breaches, unauthorised access, data corruption, malware, insider threats, and other security incidents.

The Customer is responsible for keeping their login credentials strictly confidential and for taking reasonable steps to prevent unauthorised third-party access to their account. The Customer accepts full responsibility for all activity conducted through their account.

If the Customer loses control of their account, they must notify the Company as soon as reasonably practicable. Failure to provide timely notice will release the Company from liability for any losses or damage that result.

Where the Company has reasonable grounds to believe the Customer has lost control of their account, it may suspend the account and seek clarification. The account will remain suspended until the matter is resolved to the Company’s satisfaction.

If the Customer fails to respond within a reasonable period, the Company may at its discretion terminate these GTCs without issuing a refund.

Both parties additionally agree to use all commercially reasonable efforts to protect each other’s systems from threats including ransomware, phishing, denial-of-service attacks, man-in-the-middle attacks, SQL injection, credential stuffing, and insider threats.

Neither party shall be liable for any failure or delay in meeting their obligations under these GTCs to the extent that such failure or delay is attributable to circumstances outside their reasonable control. These include, without limitation, natural disasters, governmental action, legal restrictions, civil disorder, fraud by third parties, acts of war or terrorism, fire, flooding, communications or technical failures, disruption to payment systems, or any other event beyond the affected party’s reasonable control.

The affected party must give notice to the other party as soon as reasonably possible following the onset of the force majeure event.

If the force majeure event continues for more than 90 business days, the unaffected party shall be entitled to terminate these GTCs by written notice to the affected party.

The affected party shall be entitled to a commensurate extension of time to fulfil their obligations, not exceeding 60 business days.

Evidence of the force majeure event, such as a certificate or other documentation, shall be provided by the affected party upon request and within a reasonable timeframe.

By using the Website and Services, You acknowledge that the Company may terminate the arrangement with You, without issuing a refund, in the event of any material breach of these GTCs or any published Company policy. The Company has sole discretion to determine what constitutes a material breach, except where these GTCs provide otherwise. Termination takes effect no later than three calendar days after the Customer has received and acknowledged the termination notice sent by email.

The Company may also terminate the relationship, without refund, if it reasonably concludes that the Customer’s conduct presents a risk to the Company’s reputation. In such cases the same three-day notice period will apply.

The closure of a Customer’s account by the Customer will be treated as a termination of the commercial relationship but will not give rise to any entitlement to a refund.

Termination by either party does not extinguish any accrued financial obligations or liability for losses, costs, or expenses incurred prior to the date of termination.